Platform Terms & Conditions

You are an independent contractor. Nothing in this Agreement creates an employment relationship, a partnership, joint venture, or agency, or any obligation on CarWash360 to provide you with work or guaranteed earnings.

CarWash360 does not supervise, direct, or control how you perform Services. The Platform's quality standards and rating thresholds are minimum performance requirements, not instructions as to method or technique.

You are free to provide car wash or related services through any other platform, marketplace, or client. You are under no obligation to accept any particular Booking.

CarWash360's role is limited to facilitating connections between you and Customers, processing payments, and operating the Platform. CarWash360 is not a party to the service contract between you and any Customer.

You must satisfy all Onboarding Requirements set out in Schedule 1 before you may access the Platform as a Washer.

You warrant that all information and documents submitted during onboarding are accurate, genuine, and belong to you. Submission of false or fraudulent documents will result in immediate permanent termination and may be reported to relevant authorities.

CarWash360 reserves the right to conduct background screening, NIN verification, and identity checks. You consent to these checks by submitting your application. Onboarding approval is at CarWash360's sole discretion.

You may accept or decline any Booking request at your discretion. Consistent and unreasonable refusal of Bookings without cause may affect your account standing and rating visibility.

When you accept a Booking, you agree to: arrive at the Customer's location at the confirmed time; perform the Service in a professional, thorough, and courteous manner; use only appropriate, vehicle-safe cleaning materials and equipment; complete the pre-service and post-service vehicle condition photographic record through the Platform; and not request or accept cash or off-platform payments from Customers.

The pre-service photographic record is mandatory for every Booking. Failure to complete it before starting work may disqualify you from defending any damage claim brought by the Customer.

You are responsible for complying with all applicable laws during service delivery, including road traffic laws, local government by-laws governing mobile services, and any environmental regulations relating to wastewater discharge.

For each complete booking and washing, you will receive the washer payouts displayed on your dashboard , it will be the washer service fee minus platform commission

Washer may request withdrawal of the their funds displayed on their dashboard at any time and this process my take up 24hrs for every request.

Where a Customer raises a dispute, CarWash360 may place the Washer Payout for that Booking on hold pending investigation. CarWash360 will resolve disputes within 24hrs and will notify you of the outcome.

CarWash360 may revise the Platform Commission rate on 30 days' written notice. Your continued use of the Platform after the effective date constitutes acceptance of the revised rate.

The Washer Payout is paid gross. You are solely responsible for declaring and remitting all applicable taxes on your earnings to the relevant State Internal Revenue Service. CarWash360 does not withhold income tax on your behalf.

CarWash360 may deduct from your Washer Payout any amounts properly owed by you, including verified damage claim settlements, cancelled Booking penalties, or amounts overpaid in error.

You are solely responsible for supplying, maintaining, and replacing all equipment, materials, and consumables required to perform Services. CarWash360 provides no equipment, tools, uniforms, or operational supplies.

You must maintain a valid Third-Party Liability insurance policy providing a minimum of NGN 500,000 per-incident coverage for accidental damage to customer vehicles. Proof of insurance must be submitted during onboarding and upon each annual renewal. CarWash360 may suspend your access immediately if your insurance lapses or cannot be verified.

As a self-employed contractor, you are solely responsible for: registering with and making contributions to the NSITF; making contributions to the National Housing Fund (NHF) where applicable; and registering with the NHIS where applicable.

You are not entitled to any employment benefits from CarWash360, including: annual leave, sick leave, maternity/paternity leave, pension contributions, health insurance, or severance pay.

You must not create multiple Washer accounts, allow any other person to operate your account, or register on behalf of another person. Each Washer account is personal and non-transferable.

Your NIN is collected solely for identity verification under the NIMC Act. It will not be shared publicly, sold, or used for any purpose outside verification and background screening.

Selfie and photographic verification data is treated with heightened security controls, encrypted at rest and in transit, and accessed only by authorised personnel.

You have the right under the NDPA to access, correct, delete, port, and object to the processing of your Personal Data. Contact the DPO to exercise these rights.

You are liable for accidental damage to a Customer's vehicle caused by your negligence during service delivery, except where the damage falls within the excluded categories below.

You are not liable for damage attributable to: pre-existing damage documented in the pre-service condition record; aftermarket accessories, non-standard trim, custom wraps, or paint protection film not installed by the original manufacturer; paint or finishes that are oxidized, faded, peeling, or visibly fragile at the time of Service; or surfaces that cannot withstand standard wash pressure where the Customer failed to disclose such fragility.

Your Third-Party Liability insurance policy (clause 6.2) is the primary source of compensation for any verified negligent damage claim. You must cooperate fully with any insurance claim process.

You agree to indemnify and hold CarWash360 and its officers, directors, and employees harmless from any claim, loss, liability, cost, or expense (including reasonable legal fees) arising from your service delivery, your negligence, or your breach of this Agreement.

Customers may rate your Service after each completed Booking. Your ratings are visible to Customers on the Platform.

CarWash360 may: issue a written performance warning where your average rating falls below 3.0 stars; reduce your Booking visibility where your average rating falls below 2.5 stars over 10 or more completed Bookings; suspend your account where your average rating falls below 2.0 stars over three consecutive completed Bookings, following written warning.

You may request a review of any rating you believe is fraudulent or in bad faith by contacting CarWash360 within 48 hours of the rating being posted.

Provide false, misleading, or inaccurate information at any time.

Solicit or receive direct payments from Customers outside the Platform.

Harass, threaten, or abuse any Customer or CarWash360 personnel.

Misuse, disclose, or exploit the Personal Data of any Customer or other User.

Share, transfer, or allow any other person to operate your Washer account.

Use the Platform for any unlawful purpose.

CarWash360 may suspend or permanently terminate your access with immediate effect for: fraud or submission of false documents; serious or repeated breach of this Agreement; off-platform payment solicitation; rating falling below 2.0 stars (following written warning); lapse of mandatory Third-Party Liability insurance; or conduct posing a risk to Customer safety or the platform's reputation.

For non-urgent breaches, CarWash360 will provide 7 days' written notice before suspension or termination, giving you an opportunity to remedy the breach.

You may voluntarily deactivate your account at any time through Platform settings. Deactivation does not extinguish any outstanding payment obligations, pending damage claims, or indemnity obligations.

Upon termination, any Washer Payout owed for completed Bookings verified before termination will be remitted on the next scheduled payment date, subject to any deductions properly owed.

All intellectual property rights in the Platform are owned by or licensed to CarWash360. Nothing in this Agreement transfers any IP rights to you.

You must not use the CarWash360 name, logo, or brand in any marketing materials, social media, or communications without CarWash360's prior written approval.

By submitting profile photographs and content to the Platform, you grant CarWash360 a non-exclusive, royalty-free licence to use that content for Platform operations and marketing.

To the maximum extent permitted by Nigerian law, CarWash360 shall not be liable for: your earnings or the volume of Bookings available to you; temporary Platform unavailability due to maintenance or Force Majeure Events; or indirect, incidental, or consequential losses of any kind.

Any dispute shall first be submitted to CarWash360's internal resolution process. CarWash360 will acknowledge within 48 hours and respond in writing within 14 calendar days.

If the dispute is not resolved internally, either party may refer it to final and binding arbitration under the Arbitration and Mediation Act 2023, before a sole arbitrator appointed by the Lagos Court of Arbitration (LCA), seated in Lagos, Nigeria, in English. Disputes below NGN 500,000 are handled on a documents-only basis. The arbitral award is final and may be enforced in any competent court.

This Agreement is governed by the laws of the Federal Republic of Nigeria. You agree to bring claims against CarWash360 only in your individual capacity. No class proceedings are permitted.

Material changes will be notified by in-app notification and/or email at least 14 days before taking effect, except for changes to the Platform Commission which require 30 days' notice.

Continued use of the Platform after the effective date constitutes acceptance of the updated Agreement. If you do not accept a material change, you may deactivate your account before the effective date. Payouts accrued before deactivation will be remitted on the next scheduled payment date.

This Agreement, Schedule 1, and the Privacy Policy constitute the entire agreement between CarWash360 and you regarding your Washer account and supersede all prior representations and understandings.

If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions continue in full force.

CarWash360 may assign this Agreement to a successor entity. You may not assign your rights or obligations without CarWash360's prior written consent.

This Agreement is in English. In the event of any conflict with a translation, the English version prevails.